How long is a rental period?

Most of our party rental items are based on the weekend time period.

Do we have to clean our china/flatware/linen/glassware/etc?

We do ask that you treat our rental items as you would your own, and rinse/clean/shake clean any food debris or decor before returning items to their proper rack/container.

what if something breaks?

It happens. Please return any broken items to us, and we will determine if a replacement cost is necessary.

what if I don’t use some of my rental items?

Rental charges are based on time out of the showroom, not time used. You will be charged for any items included in your reservation.

what is your cancellation policy?

We strongly encourage reservations not be cancelled, but we do understand that unfortunate circumstances come up. We take each cancellation on an individual basis.

how long is a rental period?

Most of our party rental items are based on a multi-day rental period.

do you offer delivery/pickup? is there a mininum order?

Yes! Most delivery and pickup services take place during normal business hours and are a curbside dropoff. Charges are based on mileage and the dropoff location (2nd floors, stairs, long distances will incur additional fees). There is no minimum rental order.

does the cost include setup/teardown?

Setup and teardown are services that we provide, at an additional cost.

what is needed to reserve items?

All orders require a 25% deposit, signed contract and credit card on file to confirm.

how far in advance should i reserve my items?

Earlier is best. During peak rental months (April-November) rentals can be maxed out months in advance. If you are unsure of your counts, reserve the higher quantity and adjust your final numbers as the date gets closer. It's always easier to drop rentals than to add them last minute.

do you have a showroom? what are your hours?

Yes! Our showroom hours are Tuesday-Friday 9-5p and Saturdays 8-2p. You are welcome to stop in at any time, but appointments are always appreciated.

what if i am having trouble with a rental?

Call us as soon as you are experiencing difficulties! Our service team will try to talk to you through your situation. If we are closed, leave a message and we will return your call.

can i drop off afterhours?

Unfortunately, there is no safe drop off location and you would be responsible if anything happened to an item left unattended, so no, returns must be made during business hours. We do offer Afterhours Pickup, at an additional cost, if items cannot be returned in a timely manner.

are there additional fees?

Most equipment has some sort of deposit that you pay in advance, whether it be cleaning, refueling, etc. As long as the items are returned to us in the same condition they were sent out, you will be refunded any deposits.